Afrinalia From Rescue to Recovery
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Safeguarding and feedback

Suggestion Box

Send a suggestion, complaint, safeguarding concern or feedback about a service.

Always Anonymous

No names, emails, or identifying details are collected in this form.

Direct to Safeguarding

Reports are immediately emailed to designated safeguarding contacts.

All Reports Reviewed

Every submission is logged in AIMS and reviewed by a senior team member.

Anonymous mode is always on.

Choose a report type

What each category is for.

Designated safeguarding contacts review reports.

Suggestion
Suggest a practical improvement to a service or the way Afrinalia communicates.
Complaint
Describe what happened and what you would like Afrinalia to review.
Safeguarding concern
Describe the concern in general terms. Share only what is needed for the safeguarding team to understand it.
Service feedback
Tell Afrinalia what worked well or what made a service harder to use.
Other
Use this when the concern or feedback does not fit one of the listed categories.

Looking for personal support?

Use Get Support to find first-contact and referral options.

Before sending a report

Choose the closest category and write a short subject.

  1. Describe the issue

    Explain what happened or what you want the team to consider.

  2. Leave identifying details out

    Avoid names, addresses or details that identify a resident, staff member or facility unless they are necessary and safe to share.

  3. Use the support route if needed

    For help for yourself or someone else, use Get Support to find a contact or referral route.

Continue to the Suggestion Box